E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies.

Thursday, July 9, 2009

E government is a system information technology applied by government agencies to convert relations with citizens, businesses, and other arms of government .It provide services to citizen in Malaysia through Wide Area Networks, the Internet, and mobile computing to make their government management more efficiency and effectively.



E-government recently has developed seven services in Malaysia

Electronic Services (E-Services)
E-Services conduct e- transactions between citizens and government agencies such as the
Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) .Citizens can easily make a transaction anytime and anywhere by using internet .

Electronic Labour Exchange(ELX)
ELX is one stop-centre for labor market information, as supervised by the Ministry of Human Resource (MOHR), to enable employers and job seekers to communicate on the same platform. Citizen can easily get labor market information and references through the services.

e-Syariah
A case management system that integrates the processes related to management of cases for the Syariah Courts. It will benefit the public such as plaintiffs and defendants, who will be able to pre register cases via the Internet.

E-procurement
A system allows suppliers to sell goods and services to the Government through the Internet. Suppliers advertise their product, present their pricing, process orders and deliveries in “open shop “on the World Wide Web.

Human Resource Management Information System (HRMIS)
HRMIS is an integrated of technology enabled Human Resource Management Information System for the Malaysian Public Service, incorporating Global Best Practices in HR that would enable the Public Service to successfully deal with the Challenges of the K-Economy

Generic Office Environment (GOE)
GOE is a fully web-based system customize by local package based on office management solution system which enables users to manage their office environment effectively and efficiency.
Project Monitoring System (SPP II)
SPP II is online system that monitors the entire lifecycle of national program to make effective decision based on analysis or forecasting of project information.




Citizen’s adoption strategies

Security
The government should make sure the service is secured to protect its citizens ‘personal data to ensure trust and confidence from citizens. Besides that, the information provided to citizen must always accurate, relevant, timeliness, updated and completed

Media
Government promote the services to citizens by launch a range of programs through attractive advertisement to make people aware the e-Government project and the availability or convenience by using electronic services online

User requirement
The website should also well design developed in multiple languages such as Chinese, English, Tamil and especially national language (Malay) to facilitate different races in Malaysia.


Reference link

http://www1.american.edu/initeb/ym6974a/egovernment.htm

http://www.mait.com/admin/enews_images/MAIT%20Country%20Intelligence%20eNews96_37.pdf

A review on a post on Legal from My E-Commerce blog: Royalty?

I have reviewed a post named "Google get sued in China over name"
Google started its Chinese subsidiary in 2005. Google's Chinese subsidiary has transliterated its name to Guge. Google is pronounce as GUGE in Chinese. GUGE is Beijing Guge Science and Technology Ltd. GUGE is suing Google for harming its business because it is too similar to its own name. Beijing Guge Science and Technology Ltd told Reuters news agency that people were constantly phoning its office trying to contact search engine Google. This actually has led to situation where numerous phone calls to get into contact with Google were made to Beijing Guge Science and Technology Ltd as Google is not being listed in the local telephone directory. Tian Yunshan of Beijing Guge stated that they just want Google to change their commercial name.

Due to this case, many IT firms such as Microsoft and Yahoo have been criticised for censoring themselves in order to enter the Chinese market.

Other similar stories:
YouTube.com vs Utube.com
Similar situation was also encountered by Utube.com (Universal Tube and Rollform Equipment) which caused the little known website server experienced dramatic increase in the page request up to 2 million hits per month as the popularity of YouTube.com is increasing. This caused the company server to crash a few times and a more reliable server were required.

China: Gmail vs Gmail.cn
Google is currently engaging in a domain name battle with another China firm for Gmail.cn.

Review a Local E-commerce Site: Maybank2u.com.my

Monday, July 6, 2009

Online banking has become an important facet in everyday living. Maybank2u.com is an instant online banking service that customers can access from the desktop or laptop anytime, anywhere, at your leisure and convenience. The most apparent benefit that Maybank online service are speed, secure, efficient and effective. Transactions are done at a much faster pace and management of assets becomes much easier, as online banking sites are very compatible with related programs.

Maybank website fall broadly into two categories, there are personal banking and business banking.

Personal banking
(http://www.maybank2u.com.my/mbb_info/m2u/public/personalBanking.do)

1. Fund transferFunds transfer between a customer's own checking and savings accounts, or to another customer's account.
2. Online payment
Customer are available to enjoys the ease and flexibility in managing their bills as they decide how much and when to pay via your preferred e-Channel
3. Loan or financing payment
Maybank provides home financing, vehicles financing, islamic financing and etc. Maybankwill provides greater rate and flexible terms in their loan program to meet customer’s need.
4. Investment and insurans




Business banking
(http://www.maybank2u.com.my/mbb_info/m2u/public/businessBanking.do)

May bank have online banking for business customers. It is designed specifically to change the way corporate transactions are carried out. Especially in businesses where finances change hands quickly, online banking services with their fast updates make it simple for businesses to keep up with every penny. Examples of the transactions of business banking are:

1. Payroll Services
Corporate customers can transmit salary, bonus and commission data files via the internet anytime, anywhere.
2. EPF Services
Corporate customers can submit their employer's and employees' monthly contributions to EPF.
3. SOCSO Services
Corporate customers can submit their employer's and employees' monthly contributions to SOCSO.
4. Payment Services
Corporate customers can make third party payments to Maybank account holders.

A discussion on E-learning offered in Malaysian universities: Pros and Cons from the students perspective

Sunday, July 5, 2009

E-learning involves the use of a computer or electronic device in some way to transfer of skills and knowledge such as deliver training, educational or learning resources through Internet or an Intranet. In nowadays, E-leaning has implemented in most universities to convenience their student to get information. Students have free access to these materials as when needed anytime and anywhere by just using the internet.

Pros of e-leaning

A main benefit of e-learning is save the cost of travelling such as petrol cost and public transport cost. Students can easily get their learning resources from internet by just login into website without physically present in a university. This system not only help student reduce a lot of cost travelling but is also help to save a time of traveling such as avoid traffic jam because student can easily get their leaning resources with the use of internet by just staying at their own house.

Second benefit of e-learning is time flexibility to communicate with their lecture or tutor or even classmates. Students can post or sharing their query and writing in learning website at anytime and anywhere with the use of the Internet. For example, e leaning website has consist a part which call forum ,it is a place of discussion between student and lecture to ask or answer the query It is much easier for them to interact between each other rather than face-to-face communications.

Another benefit of e-leaning is provides a wider leaning option which is not restricted to the geographic location. For example, student who studies in Malaysia can access to the resources upload by other foreign university such as get teaching materials through e-libraries. These help students easier to get additional information from foreign knowledge to make their process of studies easier .Thus, more information or opinion can be exchanges between local knowledge and foreign knowledge.

Cons of e-learning

Although e-learning have benefits students in their process of studies, but there are also some disadvantage that may occur a side effect to student. One of the disadvantages of using e-learning is that it might be charge a bit costly to subscribe high-speed internet to enhancing the speed of downloading. If the speed of internet was poor, it will make them difficult to download leaning resources from internet. Therefore, students must have budget before stating to implement e-learning system.

Since text format is only the tool of communication has implemented in e-learning, the conflict between student and lecture will arise due to lack of face-to-face communication. Without physically face to face communication, they may lose the directions and get confused on the course of activities.

Reference link

http://www.newman.ac.uk/Students_Websites/~m.m.friel/index.htm